ISTQB Expert Level ‘Test Management - module Operational Test Management’

You will learn everything in the field of test management, according to the internationally recognized ISTQB standard.

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After this training:

  • You can lead the test management within an organization, project or program to identify and manage critical success factors with management commitment at CEO/Board level
  • You can take appropriate business-driven decisions on a test management strategy and implement organization wide commitment and compliance based on quality KPIs
  • You can assess the current status of the test management, propose step-wise improvements and show how these are linked to achieving business goals within the organizational context of test management (organization or project/program)
  • You can set up a strategic policy for improving the test management and the testing, and implement that policy in an organization
  • You can analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions
  • You can understand and effectively manage the human issues associated with test-project management and implement necessary changes


Become an expert in Test Management

In November 2002, the International Software Testing Qualification Board (ISTQB) was founded with the objective to establish the further internationalization and harmonization of the test certification program. Meanwhile, there is a fully recognized and globally harmonized ISTQB certification scheme. The ISTQB testing certification program is divided into three levels:

  • Foundation Certificate
  • Advanced Certificate
  • Expert Certificate

At Expert level you can improve your skills in various directions. One of these directions is Test Management. This level consists of three modules: Strategic Test Management, Operational Test Management and  Managing the Test Team. Someone who successfully completes all modules may consider him or herself an expert and can officially use the title Certified Tester Expert Level (CTEL).

Target audience

Who should attend this training?

The training is suitable for you if have reached an ‘advanced’ point in your career and want to develop your expertise in the field of test management.

Roles of participants in their organization

This training is meant for those who want to become an expert.

A test expert is someone with a broad knowledge of testing in general, and an expertise in a specific area. With expertise we mean having knowledge, expertise and skills with which you are able to direct or influence a project or organization in the design, implementation and execution of test processes. In daily practice, you are a test manager or consultant.

Prior knowledge or training required

You possess the ISTQB Advanced Test Manager Certificate.


Structure of this training

Where Foundation and Advanced level are about knowledge, comprehension, application and analysis go, the Expert level is about evaluation and creation. You follow three training days and also perform workplace assignments, based on your own case. You can instantly practice the theory.

The exam, a separate fourth day, consists of two parts: one part with multiple-choice questions and an 'essay style' part. If you score 65% or higher on the whole, you pass this exam.

Course outline

Managing External Relationships

  • Types of External Relationships
  • Contractual Issues
  • Communication Strategies
  • Integrating from External Sources
  • Verifying Quality

Creating and Building Relationships

Project Management Essentials

  • Project Management Tasks
  • Project Risk Management

Test Project Evaluation and Reporting

  • Tracking Information
  • Evaluating and Using Information – Internal Reporting
  • Sharing Information – External Reporting
  • Test Results Reporting and Interpretation
  • Statistical Quality Control Techniques

Release Considerations

Evaluating Effectiveness and Efficiency

  • Effectiveness, Efficiency and Satisfaction Metrics fort he Test Process
  • Project Retrospectives


Training information

  • Location and dates: check the training calendar
  • Schedule: 9.15 - 17.00
  • Fee: € 2.249, excluding VAT, excluding examination fee € 650
  • Coffee, tea, lunch and training material are included in the training fee
  • Three months free e-coaching
  • Information: phone +31 (0)40 – 202 1803 or e-mail opleidingen@improveqs.nl


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Dates and location

  • March 17th, 18th, 19th, 2020, central location in The Netherlands Sign up »