Terms and Conditions
General terms and conditions of companies affiliated to the ICT-group:
Version: July 2017.
If a client within a period of 15 working days to 5 working days before the start of the training in writing (including e-mail) asks for shifting the Training and Improve agrees with this shift, then 15% of the invoice amount is charged as well as any other costs incurred (including costs incurred for exam and / or accommodation).
Shifting within 5 working days before the start of the training, and 'no show' (not present), is handled in conformity with Article 30.6 of the Terms as a cancellation within one week.