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Biased Toddlers

Manon Penning
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RE Magazine, February 2017

People involved in product development have a mental model of that product in their heads. Using techniques like BBD and agile practices in general, we strive to align these models as much as possible.
Nevertheless, this continues to be hard. Why? Already available knowledge in the form of mental models and belief systems.
A simple game to illustrate this phenomenon is described in this article. Awareness is the first step to improvement, so engage your team or organisation in this challenging game!