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Quality Level Management; Who, What and How?

Jeanne Hofmans, Erwin Pasmans
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Quality Level Management; Who, What and How?, in: Professional Tester, October 2012

Our series of features on how testing services should work continues. With Jeanne Hofmans and Erwin Pasmans of Improve Quality Services
In the first edition of LITS (see http://professionaltester.com/files/PT-issue16.pdf) Vinoth Kumar described the information Cognizant provides to users of its testing services. That is a critical activity in any service model, but especially that of a testing service because measuring the effectiveness of testing is very difficult.